Who is responsible
Play Folk is responsible for the personal information described in this policy. You can contact our privacy officer at [email protected], call +6498623147, or write to 145 Quay Street, Auckland CBD, Auckland 1010, New Zealand.
Information you provide
Our enquiry form asks for your full name, email address, optional phone number, inquiry type, message and consent to personal data processing. For a stay request, we also include your selected room, check-in and check-out dates, total guests, number of nights, nightly room price and stay total.
Please include only information relevant to your request. Do not send payment card details, identity documents or sensitive medical information through the enquiry form. We do not take payments or collect passport details on this website.
Why we use it
We use this information to answer your enquiry, arrange requested accommodation or services, communicate about your visit and keep a record of the arrangements we make with you. Your consent records that you have agreed to this processing. We do not use enquiry details to subscribe you to marketing messages.
Required fields help us understand and respond to your request. You can leave the optional phone field empty. If you prefer not to use the form, you can contact us by phone or email.
How the website handles a request
Dates and guest counts are used to show rooms that fit your group. Once you select a room, a temporary session keeps your stay details together while you complete the form. Your name, email, phone and message are not placed in the page address.
When you submit, your enquiry is sent by email to [email protected]. Authorised members of the Play Folk team use that correspondence to respond and arrange your visit. Our website hosting and email services process information as needed to operate these services on our behalf.
Necessary cookies and security
We use a session cookie to protect forms, retain your selected stay and limit repeat submissions. We also use a cookie to remember that you have acknowledged our cookie information. Our Cookie Policy describes these cookies and their duration.
Form information is validated before use. We restrict access to enquiry correspondence, use secure website connections and keep personal information out of public website files. Hosting systems may record technical request information such as IP addresses and access times for operation and security. We do not install advertising or analytics trackers.
Retention
Website form sessions and stay-request contexts expire after two hours of inactivity; individual stay contexts are valid for a maximum of two hours. Successfully submitted form details are cleared from their website context. Temporary session records are removed through the hosting system’s session housekeeping.
Our team reviews closed general enquiry correspondence for deletion after 12 months. Reservation and service correspondence is reviewed for deletion 24 months after the visit or service. We may retain relevant records longer where needed to resolve an active complaint, dispute or legal obligation. Mailbox retention is managed by the team, separately from the website’s temporary session.
Your choices and rights
You may ask to access or correct personal information we hold about you, ask about its use, or raise a privacy concern. Contact [email protected] and describe your request. We may ask for enough information to confirm your identity before releasing records.
You can withdraw consent for future optional processing, although this does not undo processing already undertaken or prevent necessary retention of records. You can also complain to the New Zealand Office of the Privacy Commissioner through privacy.org.nz.
Other websites
Our directions link opens an external map service, and our privacy rights link opens the Office of the Privacy Commissioner’s website. Their own privacy practices apply when you visit them.
Policy updates
We update this policy when our information practices change. The effective date above identifies the current version. Contact us if you have a question about an earlier enquiry.