Hosted arrival
A dedicated arrival host, assistance with luggage and room orientation, plus tea and a light snack for a party of up to six.
NZ$90per arriving partyEnquire
Premium hospitality
Your stay, more personal.
A warm welcome, a carefully planned day and a comfortable place to gather. Add thoughtful touches that make your visit feel entirely your own.
Care that starts before you arrive.
Make your arrival a little easier with a host ready to welcome your party, or sit down with our concierge to shape a personal Auckland itinerary. These services are designed around your plans, whether you are visiting as a couple, with family or for an important occasion.
Every guest already has access to reception, concierge assistance and local information. Our additional services provide dedicated time, a defined experience or a private space when you would like something more.
Thoughtfully arranged
- Guest care desk
- Daily · 8 am–8 pm
- Hosted arrivals
- Daily · 10 am–10 pm
- Private lounge
- Daily · 9 am–9 pm
- Planning appointments
- Daily · 9 am–6 pm
Make the visit your own.
Personal city itinerary
A one-hour consultation and a tailored two-day Auckland itinerary for your party. Tickets and transport are separate.
NZ$120per partyEnquire
Private lounge time
A private lounge for up to six guests for two hours, with tea, coffee and still water.
NZ$320per 2-hour hireEnquire
Celebration planning
A two-hour planning appointment covering your event schedule, room layout and guest arrangements, with a written plan.
NZ$240per 2-hour appointmentEnquire
One well-planned day.
Your itinerary consultation covers the places you enjoy, your pace and the people you are travelling with. We provide a two-day plan with clear routes and room for breaks. Tickets, meals and transport are separate choices.
A place for a private conversation.
The private lounge is suited to a quiet family gathering, a catch-up with colleagues or an unhurried afternoon. Tea, coffee and still water are included for up to six guests during the two-hour hire.
For a larger occasion, celebration planning gives you a written schedule and layout proposal. Venue hire, dining and accommodation are selected separately from the published services.
Make room for a good stay.
Choose your dates, find a room that fits and send your stay request.
Book Your Stay