About Play Folk
Play Folk provides accommodation, dining, guest services, wellness, meeting and event facilities, and Casino Lounge at 145 Quay Street, Auckland CBD, Auckland 1010, New Zealand. Contact us at [email protected] or +6498623147.
Choosing and requesting a room
Enter your dates and total guest count to see room categories that accommodate your party in one room. Adults and children count towards capacity. Results describe suitable room types; they do not constitute a reservation or confirmation that a room is free on those dates.
Book takes you to a stay-request form. Submitting that form sends an enquiry to our team. Your reservation becomes confirmed when Play Folk sends written confirmation of the room, dates, guest count and agreed arrangements. No payment is collected on this website.
Room prices and inclusions
All prices are in New Zealand dollars and include GST. The stated nightly price is for the whole room, for any guest count within its listed maximum capacity. The stay total is the nightly price multiplied by the number of nights. There are no additional mandatory room fees.
All stays include high-speed Wi-Fi, daily housekeeping, linen and towels, fitness and indoor wellness access, luggage storage, and concierge assistance. Executive Suite and Harbour Residence also include breakfast for every registered guest. Optional meals, transfers, treatments and services are ordered separately at their published prices.
Any sofa bed listed for a room is prepared when required for the registered guest count without an additional bedding charge. Room prices do not include gambling activity or gaming items.
Arrival, departure and occupancy
Check-in is from 3 pm and check-out is by 11 am. The lead guest checking in must be at least 18 and provide valid identification. Families and younger guests staying with a responsible adult are welcome. Do not exceed the room’s stated maximum occupancy.
Pre-arranged 10 am room access and a 2 pm departure are separately priced guest services. Luggage storage is included when your travel plans fall outside the standard check-in or check-out times.
Changes, cancellations and no-shows
For a confirmed room reservation, cancellation received by 3 pm, two days before the arrival date, carries no room charge. A later cancellation or failure to arrive incurs one night at the booked room rate. Times are local to Auckland.
Request date or room changes by the same deadline. The team will confirm any change in writing; a different room uses that room’s published rate. For a change requested after the cancellation deadline, removing the first night incurs the same one-night charge. Extra nights require written confirmation.
For an early departure after check-in, nights already used remain payable and one additional unused night is charged, up to the number of nights originally confirmed. Any remaining unused nights are not charged.
Payment for confirmed arrangements
Room charges are settled with the hotel at check-in. Optional services are settled when provided or at check-out where added to your room account. For events, 25% of the agreed published service total is due within seven days of written confirmation and the balance is due seven days before the event. If an event is confirmed within seven days of its date, the full total is due on confirmation.
Events and private hospitality
Event and meeting services have the capacities, duration and equipment shown on their pages. Food is included only where stated. Private dining is for 8–20 guests at the listed per-guest price. Your confirmed guest count determines its total.
Cancel an event, venue hire or private dining arrangement at least 14 days before its start for a refund of amounts paid. With 7–13 days’ notice, 25% of the service total is charged. With less than seven days’ notice, the confirmed service total is charged. Reductions in private dining guest numbers follow the same timetable.
Hosted arrivals, personal itineraries, private lounge time and celebration-planning appointments can be cancelled at least 24 hours before the start without charge. A later cancellation or missed appointment incurs the published service price.
Treatments, transfers and other services
Cancel wellness treatments, personal training, guided stretch sessions and airport transfers at least 24 hours before their start without charge. A later cancellation or missed service incurs its published price. Tell us promptly if your flight schedule changes so we can discuss a revised transfer arrangement.
Laundry, dry-cleaning and printing are charged once the requested work begins. Parking is charged for each requested overnight period. Early arrival and late departure room access can be cancelled at least 24 hours before the relevant arrival or departure time without charge.
Care for the hotel and other guests
Rooms and indoor shared spaces are smoke-free. Keep noise considerate, particularly between 10 pm and 7 am. Follow reasonable staff instructions and use facilities safely. Guests are responsible for deliberate or negligent damage they cause; we will explain and document any actual repair or replacement cost before seeking payment.
Casino Lounge
Casino Lounge is restricted to guests who meet the stated age requirement and identity checks. Entry and continued access are subject to the lounge’s visitor rules, respectful conduct and staff directions. The hotel’s family accommodation is separate from access to gaming areas. Read Host Responsibility and the Casino Lounge visitor information before visiting.
Website use and materials
Use the website for lawful enquiries and planning. Do not attempt to interfere with forms, access other visitors’ information or submit abusive content. Website materials are provided for browsing and making arrangements with Play Folk; other commercial reuse requires permission.
Privacy, concerns and your rights
Our Privacy Policy explains how enquiry information is handled. If something about your stay or service is not right, contact our team promptly so we can address it. These terms do not remove any rights or remedies that cannot be excluded under applicable New Zealand consumer law.